Returns Policy

Legal Disclosure on Returns for THE TURV SHOP E-commerce Store

As an online retailer, THE TURV SHOP is committed to providing customers with high-quality products and exceptional service. We understand that returns may be necessary, and we want to ensure that the returns process is fair and transparent. This legal disclosure outlines our policy regarding returns for products purchased through our e-commerce store.

  1. Returns: We accept returns on eligible products within 30 days of the purchase date. To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in its original packaging.

  2. Refunds: Upon receiving the returned item, we will inspect it and notify you of its receipt. We will then initiate a refund to your original method of payment. The timing of the refund may vary depending on the policies of your card issuer.

  3. Shipping: The customer is responsible for all shipping costs associated with returning the item. Shipping costs are non-refundable.

  4. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will provide instructions on how to return the item for a replacement or refund.

  5. Exchanges: We currently do not offer exchanges. If you wish to exchange an item, please follow the returns process and place a new order for the desired item.

  6. Final Sale Items: Some items may be marked as final sale, and therefore cannot be returned or exchanged. These items will be clearly marked as final sale on the product page.

  7. Non-Returnable Items: Certain items cannot be returned. These include gift cards, downloadable software products, health and personal care items, and intimate or sanitary goods.

  8. Returns Process: To initiate a return, please contact us at cs@turvshop.com. We will provide instructions on how to return the item.

By shopping at THE TURV SHOP, you agree to the terms outlined in this legal disclosure. If you have any questions or concerns regarding our returns policy, please do not hesitate to contact us.

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